Expert Help When You Need It
When something breaks at 11pm on a Friday, you need someone who answers. Our technical support plans give you a dedicated team with guaranteed response times for any website, application, or infrastructure issue.
Support Covers
- Website bugs and display issues
- Performance troubleshooting and optimization
- Security incident response and malware removal
- Email deliverability and configuration issues
- Third-party integration problems
- DNS and domain management
- Database issues and data recovery
- Server and hosting troubleshooting
Response Times
Standard: 48 hours (included in Starter plan). Priority: 24 hours (Pro plan). Urgent: 4 hours (Enterprise plan). Emergency: 1 hour (available as add-on for any plan, £200/incident).
How It Works
Submit a ticket via our support portal, email, or phone. Every ticket is triaged, assigned to a specialist, and tracked to resolution. You receive status updates until the issue is fully resolved.