Managed Services & Support

Priority Technical Support

Dedicated technical support with guaranteed response times for your website, applications, and digital infrastructure.

Expert Help When You Need It

When something breaks at 11pm on a Friday, you need someone who answers. Our technical support plans give you a dedicated team with guaranteed response times for any website, application, or infrastructure issue.

Support Covers

  • Website bugs and display issues
  • Performance troubleshooting and optimization
  • Security incident response and malware removal
  • Email deliverability and configuration issues
  • Third-party integration problems
  • DNS and domain management
  • Database issues and data recovery
  • Server and hosting troubleshooting

Response Times

Standard: 48 hours (included in Starter plan). Priority: 24 hours (Pro plan). Urgent: 4 hours (Enterprise plan). Emergency: 1 hour (available as add-on for any plan, £200/incident).

How It Works

Submit a ticket via our support portal, email, or phone. Every ticket is triaged, assigned to a specialist, and tracked to resolution. You receive status updates until the issue is fully resolved.